Why am I being asked to accept the terms again

When we update the Terms of Service or the Privacy Policy materially — rules or rights change, not just wording — we ask you to accept them again before you carry on using the platform.

It is not an error or a broken session. It is the only way we can later demonstrate which text you accepted, and when.

What you will see

A dialog that blocks the screen, with a summary of the change and a link to the full document. To continue:

1. Open the link and read the document.
2. Tick the confirmation box. The accept button stays disabled until you do.
3. Press the accept button. If you administer an institution it reads Acepto por la organización; if you are accepting only for yourself, Acepto y continúo.

If you would rather not accept now, the dialog has Cerrar sesión. There is no way to dismiss it and keep working: accepting is what unblocks you.

Why the screen behind it looks empty

While the dialog is open you will see grey placeholders instead of your data. Nothing is broken. The block is not only the window: the server does not hand over your data either until you accept, so there is nothing to show behind it.

When you accept, the screen fills in on its own. You do not need to reload the page.

What gets recorded

We store the date, the version you accepted, and a fingerprint of the exact text. That fingerprint is what lets us answer, months later, what the document said on the day you accepted it — even though the site has moved on to a newer version.

If you administer an institution

Accepting as an administrator also accepts on behalf of your institution’s staff members. Patients and students accept for themselves; your acceptance does not cover them.

Advance notice

When a version is scheduled with a future date, we email you 30 days before it takes effect, as the Privacy Policy promises. If you got that email and do not see the dialog yet, the date has not arrived.

A version can take effect immediately when the change widens what we tell you or what you may do, without taking anything away. You will then see the dialog with no prior email, and the new document says more than the old one, not less.

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